Pearl Scan FAQs
What size document do you scan up to?
We scan and capture data from documents as small as till receipts and sticky notes to A3 size and even up to A0 with our large format scanning services.
What digital formats do you scan to?
Depending on what you're having scanned, we can scan and convert your documents into a range of digital formats including PDF, searchable PDF, TIFF or JPEG.
Where can you collect my documents from?
At Pearl Scan, we offer a secure nationwide collection service. We can collect your documents from anywhere in the UK, including London.
How quickly can I receive my digital documents?
We use the latest technologies to enable us the capabilities of scanning 10 million images per month. Small scanning projects can have a turnaround time of 24-hours when our express service is requested.
Will my documents be secure?
Our scanning bureau operates under the strictest security. Our services are certified to ISO 27001 accreditation for information security so your documents data will be kept confidential and secure throughout the entire scanning process. Please see our accreditation page for even more peace of mind and assurance.
Can I test your services?
Yes. A free trial of our scanning and capturing quality can be offered to you as proof of concept. If you would like further peace of mind? Visits (by appointment) to our scanning bureau are always welcome.
How much does your scanning services cost?
We realise this is a question that is most commonly asked. As we offer bespoke scanning services we cannot give an exact price. To request a free, no obligation scanning or data capture quotation, you can Contact Us with your enquiries.
Will the software run on our systems?
If your computer can open small undemanding software which takes up less resources than Microsoft Office uses, you will be able to open and run our in-house developed document management software, Halogen.
What can I do if there is a problem with the software?
We monitor our software as often as we can, however if you discover any issues, please don’t hesitate to get in touch with us and we will be able to amend any issues as soon we can.
What else can you scan apart from paper?
As a national scanning bureau, we have the facility to scan and capture the data from most document storage mediums. This includes:
- Paper
- Bound books
- Large format drawings
- Wide format maps
- Rolls of microfilm
- Sheets of microfiche
- Drawings stored on aperture cards
- Consumer, customer and employee surveys (including data capture services)
- Photos
- Artwork
- Glass-plate negatives
- Slides
- Business cards.
